Citi Mobile® — Reviews & Insights

Name: Citi Mobile®
Rating: 4.88 (3882266 reviews)

Citibank

★ 4.88 (3.9M) Finance iOS Free

Or ask: Compare Citi Mobile® to its top alternatives What do Citi Mobile® users complain about most? Is Citi Mobile® still actively maintained? Best-rated Citi Mobile® alternative right now?

⚠ Sentiment Storm (moderate) ⚡ Disruption Score: 54

Rating

4.88

3.9M ratings

Reviews/Month

Trend: declining

Last Updated

Feb 2, 2026

v9.91.0

Days Since Update

Aging

Analysis Summary

The Citi Mobile app receives mixed reviews, with frequent complaints about app crashes, login issues, and a confusing user interface. While some users praise features like FaceID and FICO Score access, others express frustration with the app's performance and lack of iPad support. The primary reason for churn appears to be bugs and functional issues, posing a medium risk to the app's viability.

Rating Distribution

5★

12.6%

4★

3.0%

3★

6.8%

2★

9.8%

1★

67.8%

Pain Points

functionality · 25.0% of reviews
Issues with app features not working as expected
performance · 21.0% of reviews
Slow loading times and general sluggishness
ux · 8.7% of reviews
User interface and experience issues
Update issues · 14.3% of reviews
Problems with app updates
Login issues · 17.3% of reviews
Difficulties logging into the app
Zelle · 3.7% of reviews
Issues with the Zelle payment feature
Mobile check deposit · 7.0% of reviews
Problems with mobile check deposit feature
FICO Score · 1.0% of reviews
Problems accessing FICO Score
ATM Finder
Problems with locating ATMs
Overall app functionality · 31.7% of reviews
General issues with app functionality
iPad support · 5.7% of reviews
Lack of iPad compatibility
App crashes · 16.3% of reviews
App frequently crashes
FaceID · 2.0% of reviews
Issues with FaceID authentication
Dark Mode · 1.3% of reviews
Lack of dark mode
Zelle amount input · 3.0% of reviews
Issues entering Zelle amounts
Running balance · 2.3% of reviews
Problems with running balance feature
Password manager · 5.3% of reviews
Issues with password manager integration

Praised Features

FaceID · 1.0% of reviews
Biometric authentication
FICO Score · 2.0% of reviews
Credit score monitoring

Feature Requests

Dark Mode · 1.3% of reviews
Dark mode for the app

Bug Reports

App crashes · 16.3% of reviews
App frequently crashes
Login issues · 17.3% of reviews
Difficulties logging into the app
Zelle · 3.7% of reviews
Issues with the Zelle payment feature
Update issues · 14.3% of reviews
Problems with app updates
Login · 20.3% of reviews
Login problems

Competitive Position

Citi's app faces stiff competition from other major banks' apps, particularly in features and user experience. While it offers some unique features like FICO Score monitoring, frequent bugs and performance issues undermine its competitive edge.