Fidelity Investments — Reviews & Insights
Fidelity Investments
Analysis Summary
Users generally praise Fidelity for its ease of use and customer service but report significant issues with app crashes, freezing, and poor performance. There is also a desire for more real-time price updates and customizable portfolio views. Negative feedback on recent updates and comparisons to competitors like RobinHood and Schwab highlight areas for improvement.
Rating Distribution
Pain Points
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bugs
· 17.7% of reviews
Frequent application malfunctions and crashes.
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Ease of use
· 17.0% of reviews
Difficulty navigating the app and finding necessary features.
-
Customer service
· 0.7% of reviews
Issues with customer support.
-
performance
· 17.3% of reviews
Slow loading times and delays in transaction processing.
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Login issues
· 10.3% of reviews
Problems with authentication and logging into the account.
-
performance_reporting
· 8.3% of reviews
Inaccurate or delayed performance reports.
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Customizable portfolio view
· 1.7% of reviews
Limited or non-existent customization options for portfolio views.
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Bill pay
· 5.7% of reviews
Issues with integrating and managing external bank accounts.
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Investment tools
· 4.0% of reviews
Lack of essential investment tools or features.
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App crashes
· 6.3% of reviews
Application unexpectedly shutting down.
Praised Features
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Ease of use
· 17.0% of reviews
Users appreciate the app’s simplicity and ease of navigation.
-
Customer service
· 7.7% of reviews
Users commend the quality of customer service.
Feature Requests
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real_time_prices
· 1.0% of reviews
Desire for real-time stock price updates.
-
Customizable portfolio view
· 0.3% of reviews
Option to customize the way the portfolio is displayed.
-
Bill pay
· 0.3% of reviews
Enhanced bill pay and account linking features.
Bug Reports
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App crashes
· 11.7% of reviews
Application unexpectedly shutting down.
-
Login issues
· 10.3% of reviews
Problems with authentication and logging into the account.
-
Freezing
· 9.0% of reviews
Application becomes unresponsive and freezes.
Competitive Position
Fidelity holds a strong market position due to its comprehensive investment tools and customer service, but faces competition from newer, more tech-savvy platforms like Robinhood.
