Delta Air Lines, Inc.
Delta’s Fly Delta app receives mixed reviews, with frequent complaints about app crashes, login issues, and problems with miles not updating. While some users praise certain features like the Today screen and easy check-in, others express dissatisfaction with the app’s usability and customer service. Competitive pressures from other airline apps further challenge Delta’s market position.
Issues with app features like seat selection, booking, and miles tracking
Technical issues like app crashes, login problems, and boarding pass issues
Difficulties in navigating and using the app’s features
Issues with support and customer service
Problems with the check-in process in the app
Issues with real-time flight information updates
SkyMiles not updating correctly in the app
The app frequently crashes
Problems with logging into the app
Problems with generating or accessing boarding passes
Issues with features for international travel
The app repeatedly asks for login credentials
Problems with app notifications
The app is easy to use
Requests for better family-friendly seating
Dynamic Today screen providing quick access to day-of-travel information
Users find the check-in process easy and convenient
Users appreciate features for international travel
Users appreciate family-friendly seating options
Users request a feedback feature within the app
Users request better family-friendly seating
The app frequently crashes
SkyMiles not updating correctly in the app
Problems with logging into the app
Problems with generating or accessing boarding passes
Delta’s app faces competition from other airline apps that offer more user-friendly features and better customer service. Users frequently compare Delta’s app unfavorably to those of competitors like United and Southwest, highlighting areas where Delta’s app falls short.