Fly Delta — Reviews & Insights
Delta Air Lines, Inc.
Analysis Summary
Delta’s Fly Delta app receives mixed reviews, with frequent complaints about app crashes, login issues, and problems with miles not updating. While some users praise certain features like the Today screen and easy check-in, others express dissatisfaction with the app’s usability and customer service. Competitive pressures from other airline apps further challenge Delta’s market position.
Rating Distribution
Pain Points
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functionality
· 49.3% of reviews
Issues with app features like seat selection, booking, and miles tracking
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technical
· 47.3% of reviews
Technical issues like app crashes, login problems, and boarding pass issues
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usability
· 45.0% of reviews
Difficulties in navigating and using the app’s features
-
customer service
· 4.3% of reviews
Issues with support and customer service
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check-in process
· 41.7% of reviews
Problems with the check-in process in the app
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flight information updates
· 25.3% of reviews
Issues with real-time flight information updates
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Miles not updating
· 14.3% of reviews
SkyMiles not updating correctly in the app
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App crashes
· 24.0% of reviews
The app frequently crashes
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Login issues
· 16.7% of reviews
Problems with logging into the app
-
Boarding pass issues
· 11.7% of reviews
Problems with generating or accessing boarding passes
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international travel features
· 19.3% of reviews
Issues with features for international travel
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login loops
· 16.3% of reviews
The app repeatedly asks for login credentials
-
notifications
· 17.7% of reviews
Problems with app notifications
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easy to use
· 4.0% of reviews
The app is easy to use
-
better family-friendly seating
· 0.3% of reviews
Requests for better family-friendly seating
Praised Features
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Today screen
Dynamic Today screen providing quick access to day-of-travel information
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easy check-in
· 2.7% of reviews
Users find the check-in process easy and convenient
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international travel features
· 2.7% of reviews
Users appreciate features for international travel
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family-friendly seating
Users appreciate family-friendly seating options
Feature Requests
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feedback feature
· 0.3% of reviews
Users request a feedback feature within the app
-
better family-friendly seating
· 0.3% of reviews
Users request better family-friendly seating
Bug Reports
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App crashes
· 24.0% of reviews
The app frequently crashes
-
Miles not updating
· 14.3% of reviews
SkyMiles not updating correctly in the app
-
Login issues
· 16.7% of reviews
Problems with logging into the app
-
Boarding pass issues
· 11.7% of reviews
Problems with generating or accessing boarding passes
Competitive Position
Delta’s app faces competition from other airline apps that offer more user-friendly features and better customer service. Users frequently compare Delta’s app unfavorably to those of competitors like United and Southwest, highlighting areas where Delta’s app falls short.
