Microsoft SwiftKey AI Keyboard — Reviews & Insights
SwiftKey
Analysis Summary
Microsoft SwiftKey Keyboard is highly praised for its extensive language support and customization features, but users frequently report bugs and functional issues. While the freemium model is well-received, the app faces medium risk due to frequent bug reports and limited customization options, which could drive users to competitors like Gboard.
Rating Distribution
Pain Points
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functional_issues
· 8.3% of reviews
Users report issues with the keyboard's functionality, such as incorrect predictions and unresponsive features.
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customization
· 1.7% of reviews
Users express dissatisfaction with limited customization options.
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multilingual support
· 4.7% of reviews
Issues with the multilingual support feature.
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rich content
Problems with the rich content features like emoji and GIFs.
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prediction
· 4.3% of reviews
Issues with the predictive text feature.
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Voice typing malfunction
· 3.7% of reviews
Users report issues with the voice typing feature.
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feature_issues
· 9.7% of reviews
Problems with specific features
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bug_reports
· 4.0% of reviews
Keyboard doubling every word on certain sites
Praised Features
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customization
· 7.7% of reviews
Users appreciate the variety of customization options available.
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multilingual support
· 2.3% of reviews
Users praise the app's support for multiple languages.
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rich content
· 1.0% of reviews
Users enjoy the rich content features like emojis and GIFs.
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prediction
· 7.0% of reviews
Users appreciate the predictive text feature.
Feature Requests
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More customization options
· 2.7% of reviews
Users request additional customization features.
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Emoji row
Users request an emoji row for easier access.
Bug Reports
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Autocorrect blunders
· 3.3% of reviews
Issues with incorrect autocorrect suggestions
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Backspace duplicating words
· 2.3% of reviews
Users report the backspace key duplicating words.
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Return key disappearing
· 1.7% of reviews
Users report the return key disappearing.
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Voice typing malfunction
· 4.7% of reviews
Users report issues with voice typing.
Competitive Position
The app holds a strong market position due to its extensive language support and customization options, but faces competition from keyboards offering more features and better UX.