Amazon Shopping — Reviews & Insights

Name: Amazon Shopping
Rating: 4.43 (4533114 reviews)

Amazon Mobile LLC

★ 4.43 (4.5M) Shopping Android Free

Or ask: Compare Amazon Shopping to its top alternatives What do Amazon Shopping users complain about most? Is Amazon Shopping still actively maintained? Best-rated Amazon Shopping alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 54

Rating

4.43

4.5M ratings

Reviews/Month

2143

Trend: declining

Last Updated

Feb 26, 2026

v32.5.0.100

Days Since Update

Active

Analysis Summary

Amazon Shopping app receives mixed reviews, with frequent complaints about delivery delays, customer service issues, app crashes, and pricing concerns. However, users also praise the app for its wide product variety and overall service. The app's freemium model with ads is seen as a mixed blessing. Competitive threats come from newer platforms like TEMU and Shein, but Amazon's strong brand and extensive product range continue to hold its market position.

Rating Distribution

5★

27.4%

4★

7.0%

3★

6.8%

2★

7.1%

1★

51.7%

Pain Points

delivery · 10.3% of reviews
Issues with timely and accurate delivery of products
customer service · 5.3% of reviews
Problems with customer support responsiveness and effectiveness.
ux · 13.7% of reviews
User experience issues such as app crashes and navigation problems
ads · 1.7% of reviews
Annoying and intrusive advertisements.
tablet support · 6.3% of reviews
Lack of compatibility with certain tablets.
login issues · 5.3% of reviews
Problems with account creation and login.
search function · 1.3% of reviews
Issues with the app's search functionality.
app crashing · 5.0% of reviews
The app crashes frequently.
pricing · 0.3% of reviews
Concerns about product prices and additional fees.
overall service · 5.7% of reviews
General dissatisfaction with the overall service provided.
bugs · 6.7% of reviews
Various bugs affecting app functionality.
dark mode · 2.0% of reviews
Lack of a dark mode feature.
better filtering
Need for improved product filtering options

Praised Features

product variety · 2.0% of reviews
Wide range of products available.
overall service · 4.3% of reviews
General satisfaction with the overall service.
prices · 2.7% of reviews
Reasonable and competitive pricing.

Feature Requests

dark mode · 2.0% of reviews
Request for a dark mode feature.
better filtering
Request for improved filtering options.

Bug Reports

app crashing · 9.3% of reviews
Issues with the app crashing
login issues · 5.3% of reviews
Problems with account creation and login.

Competitive Position

Amazon Shopping maintains a strong market position due to its vast product variety and established brand, but faces competition from newer platforms offering better deals and faster service.