Amazon Shopping — Reviews & Insights

Name: Amazon Shopping
Rating: 4.83 (8371631 reviews)

AMZN Mobile LLC

★ 4.83 (8.4M) Shopping iOS Free

Or ask: Compare Amazon Shopping to its top alternatives What do Amazon Shopping users complain about most? Is Amazon Shopping still actively maintained? Best-rated Amazon Shopping alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 58

Rating

4.83

8.4M ratings

Reviews/Month

789

Trend: declining

Last Updated

Jan 30, 2026

v27.2

Days Since Update

Aging

Analysis Summary

Amazon Shopping app receives mixed reviews, with common praise for delivery speed and product availability, but frequent complaints about delivery delays, poor customer service, and app crashes. Users express a desire for a dark mode and better pricing transparency. Competitive pressures from retailers like Walmart and Wayfair highlight the need for Amazon to improve delivery reliability and customer support to maintain its market position.

Rating Distribution

5★

18.0%

4★

3.6%

3★

10.8%

2★

11.0%

1★

56.6%

Pain Points

delivery_issues · 18.0% of reviews
Issues related to delivery times and package handling
customer_service · 6.3% of reviews
Problems with customer service responsiveness and helpfulness
app_crashes · 9.7% of reviews
The app frequently crashes or freezes
ux_issues · 9.7% of reviews
User experience issues with the app's interface
pricing · 0.7% of reviews
Concerns about product pricing and additional fees
cart_issues · 4.0% of reviews
Problems with the shopping cart functionality
payment_issues · 1.3% of reviews
Issues with payment methods and transactions
login_issues · 2.3% of reviews
Problems with signing in to the app
app_functionality · 13.7% of reviews
General issues with app functionality
dark_mode · 4.0% of reviews
Lack of dark mode for night use
list_management · 0.3% of reviews
Issues with managing shopping lists
saved_items_management · 0.3% of reviews
Problems with managing saved items

Praised Features

delivery_speed · 2.3% of reviews
Fast and reliable delivery service
customer_service · 2.3% of reviews
Effective and responsive customer service
product_availability · 4.7% of reviews
Wide range of available products

Feature Requests

dark_mode · 4.7% of reviews
Request for a dark mode feature

Bug Reports

app_crashes · 9.7% of reviews
The app frequently crashes or freezes
login_issues · 2.3% of reviews
Problems with logging into the app
app_functionality · 13.7% of reviews
General issues with app functionality

Competitive Position

Amazon maintains a strong market position due to its vast product range and fast delivery, but faces competition from retailers emphasizing better delivery services.