eBay online shopping & selling — Reviews & Insights
eBay Mobile
Analysis Summary
EBay's app receives mixed reviews with users praising its easy navigation and product quality but criticizing frequent bugs and poor customer service. The app's freemium model with ads is generally accepted, though some find it intrusive. Users are primarily leaving due to app crashes and network errors, posing a medium risk to the app's viability.
Rating Distribution
Pain Points
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bugs
· 7.7% of reviews
Issues with app functionality
-
login issues
· 1.3% of reviews
Difficulties in accessing the app
-
selling platform
· 8.0% of reviews
Problems with the selling aspect of the app
-
customer_service
· 1.7% of reviews
Issues with customer support
-
search_filter_issues
· 0.3% of reviews
Problems with search filters
-
invalid access token
· 0.7% of reviews
Errors related to access tokens
Praised Features
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easy navigation
· 13.3% of reviews
Simplicity of the app's interface
-
good products
· 6.7% of reviews
Quality and variety of items available
-
vintage and pre-loved items
· 4.0% of reviews
Availability of vintage and second-hand items
Feature Requests
-
better search filters
Improved search functionality
Bug Reports
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app crashes
· 3.0% of reviews
Application crashes
-
network errors
· 1.0% of reviews
Connection issues
Competitive Position
eBay maintains a strong market position due to its extensive product range and established reputation, but faces competition from newer platforms with more modern features.
