eBay online shopping & selling — Reviews & Insights
eBay Inc.
Analysis Summary
Users frequently report issues with the app's user interface, high fees, and poor customer support. The introduction of eBay Live has been particularly unpopular, leading to significant user dissatisfaction and churn. While some praise customer service, the overall sentiment towards the platform is negative, driven by pricing concerns and technical issues.
Rating Distribution
Pain Points
-
ux
· 32.3% of reviews
User interface and experience issues
-
bugs
· 21.3% of reviews
Technical issues and bugs
-
pricing
· 5.7% of reviews
Fees and pricing structure
-
support
· 2.3% of reviews
Customer service issues
-
eBay Live
· 17.7% of reviews
Live auction and streaming features
-
buying experience
· 8.3% of reviews
Issues with buying items
-
selling tools
· 22.3% of reviews
Tools and features for sellers
-
app freezing
· 11.3% of reviews
Application freezing issues
-
notifications tab
· 13.3% of reviews
Notifications management
-
product variety
· 0.3% of reviews
Variety of products available
-
customer service
· 2.3% of reviews
General customer service issues
-
Better search filters
· 1.7% of reviews
Request for better search filters
-
contact seller issues
· 11.3% of reviews
Issues with contacting sellers
-
app loading issues
· 9.3% of reviews
App loading and performance issues
-
notifications
· 10.0% of reviews
Notification issues
Praised Features
-
customer service
Positive feedback on customer service
Feature Requests
-
Option to disable eBay Live
· 19.3% of reviews
Request to turn off live selling feature
-
Better search filters
· 0.3% of reviews
Request for improved search filters
-
Older device compatibility
· 1.0% of reviews
Request for compatibility with older devices
Bug Reports
-
App crashes
· 9.0% of reviews
Application crashes
-
Notifications freezing
· 9.0% of reviews
Notifications freezing
-
AI listing tool
· 0.7% of reviews
AI listing tool issues
-
Shipping cost entry
· 1.7% of reviews
Shipping cost entry issues
Competitive Position
eBay faces significant competition from other platforms that offer better user experiences, more transparent pricing, and superior customer support.
