Facebook — Reviews & Insights

Name: Facebook
Rating: 4.52 (26263719 reviews)

Meta Platforms, Inc.

★ 4.52 (26.3M) Social Networking iOS Free

Or ask: Compare Facebook to its top alternatives What do Facebook users complain about most? Is Facebook still actively maintained? Best-rated Facebook alternative right now?

⚠ Sentiment Storm (moderate) ⚡ Disruption Score: 50

Rating

4.52

26.3M ratings

Reviews/Month

5000

Trend: declining

Last Updated

Feb 4, 2026

v547.1.0

Days Since Update

Aging

Analysis Summary

Facebook continues to be a popular social networking platform, but excessive ads, privacy concerns, and application crashes are major pain points leading to user dissatisfaction and potential churn. While the freemium model is successful, it also contributes to user frustration, highlighting the need for improvements in ad management and privacy controls.

Rating Distribution

5★

40.4%

4★

5.6%

3★

7.0%

2★

10.4%

1★

36.6%

Pain Points

ads · 10.7% of reviews
Excessive advertisements cluttering the user experience
privacy · 1.3% of reviews
Concerns about data collection and privacy settings
marketplace · 5.0% of reviews
Issues with Facebook Marketplace functionality
crashes · 5.0% of reviews
Application crashes and instability
content_filtering · 12.0% of reviews
Perceived censorship and content visibility issues
customer_service · 3.3% of reviews
Issues with customer support and account recovery
social_connection · 14.0% of reviews
Difficulties in maintaining social connections
content_creation · 5.3% of reviews
Difficulties in creating and sharing content
ad_reduction · 7.7% of reviews
Requests for fewer advertisements
better_privacy · 1.0% of reviews
Requests for improved privacy controls
more_transparency · 0.3% of reviews
Requests for more transparency about data usage
music_pausing · 2.3% of reviews
Issues with music pausing automatically
share_visibility · 3.0% of reviews
Concerns about the visibility of shared content
video_playback · 4.7% of reviews
Problems with video playback
more_privacy_controls · 1.0% of reviews
Requests for additional privacy controls
notification_issues · 1.0% of reviews
Problems with notification settings
bug · 9.7% of reviews
General bugs and glitches

Praised Features

social_connection · 12.3% of reviews
Users appreciate the ability to connect with friends and family
marketplace · 6.7% of reviews
Users value the Facebook Marketplace for buying and selling items
engagement_for_new_businesses · 9.0% of reviews
Users appreciate features that help new businesses engage with customers
content_creation · 9.7% of reviews
Users enjoy creating and sharing content on the platform

Feature Requests

ad_reduction · 7.7% of reviews
Requests for fewer advertisements
better_privacy · 1.0% of reviews
Users call for improved privacy controls
more_transparency
Requests for more transparency about data usage
more_privacy_controls · 1.0% of reviews
Requests for additional privacy controls

Bug Reports

crashes · 5.0% of reviews
Application crashes and instability
marketplace_crashing · 6.0% of reviews
Marketplace section causing crashes
bug · 8.7% of reviews
General bugs and glitches

Competitive Position

Facebook maintains a strong market position due to its extensive user base and diverse features, but faces competition from newer platforms focusing on specific functionalities.