Gmail — Reviews & Insights

Name: Gmail
Rating: 4.11 (14274298 reviews)

Google LLC

★ 4.11 (14.3M) Communication Android Free

Or ask: Compare Gmail to its top alternatives What do Gmail users complain about most? Is Gmail still actively maintained? Best-rated Gmail alternative right now?

Rating

4.11

14.3M ratings

Reviews/Month

4286

Trend: stable

Last Updated

Mar 3, 2026

Varies with device

Days Since Update

Active

Analysis Summary

Gmail continues to be a popular email client due to its integration with Google services and extensive feature set. However, frequent bugs, performance issues, and user interface problems are causing dissatisfaction among users. While the freemium model is well-received, the app faces medium risk due to competitive pressures and the need to address user feedback to maintain its market position.

Rating Distribution

5★

55.5%

4★

7.7%

3★

5.8%

2★

6.5%

1★

24.5%

Pain Points

bugs · 23.0% of reviews
Frequent authentication and login issues
sync issues · 17.0% of reviews
Problems with account synchronization
update issues · 16.3% of reviews
Problems caused by recent updates
user interface · 3.0% of reviews
Issues with the app's interface
email sending · 10.7% of reviews
Problems with sending emails
freezing issues · 3.3% of reviews
App freezing during operations
email sending issues · 7.0% of reviews
Problems with sending emails
overall performance · 3.0% of reviews
General performance issues
security · 4.3% of reviews
Security concerns
multiple account support · 9.0% of reviews
Issues with managing multiple accounts
label editing · 0.7% of reviews
Problems with label management
Promotions tab issues
Problems with the Promotions tab
display issues · 4.0% of reviews
Problems with how content is displayed
app freezing · 4.0% of reviews
The app freezes or becomes unresponsive
search functionality · 0.3% of reviews
Problems with search features

Praised Features

overall experience · 11.7% of reviews
General satisfaction with the app's experience
AI integration
Satisfaction with AI-assisted features

Feature Requests

folder/label management · 0.7% of reviews
Requests for better folder/label management

Bug Reports

sync issues · 17.0% of reviews
Issues with account synchronization
display issues · 4.3% of reviews
Problems with how content is displayed
update issues · 16.3% of reviews
Problems caused by recent updates
freezing issues · 5.3% of reviews
The app freezes or becomes unresponsive
overall performance · 3.0% of reviews
General performance issues

Competitive Position

Gmail maintains a strong market position due to its integration with Google services and widespread user base, but faces competition from other email clients like Outlook, which offer more robust features and better user experiences.