Yahoo Mail: Email & Planner — Reviews & Insights

Name: Yahoo Mail: Email & Planner
Rating: 4.17 (8688363 reviews)

Yahoo

★ 4.17 (8.7M) Communication Android Free

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⚠ Sentiment Storm (severe) ⚡ Disruption Score: 55

Rating

4.17

8.7M ratings

Reviews/Month

1765

Trend: declining

Last Updated

Mar 5, 2026

Varies with device

Days Since Update

Active

Analysis Summary

Yahoo Mail has a mixed user experience with significant pain points related to bugs, connectivity, and user interface issues. While praised for its reliability, the app struggles with frequent updates that introduce new problems, leading to user dissatisfaction and potential churn. The freemium model with ads is generally accepted but not without complaints. Competitors like Gmail are seen as more reliable alternatives.

Rating Distribution

5★

20.9%

4★

4.2%

3★

5.7%

2★

10.3%

1★

58.9%

Pain Points

ux · 27.0% of reviews
User interface and experience issues
ads · 5.0% of reviews
Advertisements within the app
login issues · 14.3% of reviews
Problems with logging into the app
email management · 28.7% of reviews
Issues related to managing emails
connectivity · 17.0% of reviews
Connection issues with the app
email organization · 28.0% of reviews
Problems with organizing emails
bugs · 25.0% of reviews
General bugs affecting app functionality
email deletion · 19.0% of reviews
Issues with deleting emails
security · 6.7% of reviews
Security-related issues
customization · 2.3% of reviews
Lack of customization options
attachment issues · 2.3% of reviews
Problems with email attachments
email disappearance · 11.3% of reviews
Emails vanishing from the inbox
freezing · 9.3% of reviews
App freezing issues
planner customization · 1.0% of reviews
Request for planner customization
login bugs · 7.7% of reviews
Specific login-related bugs
deletion bugs · 11.3% of reviews
Specific email deletion bugs
freezing bugs · 6.0% of reviews
Specific freezing bugs
user-friendly interface · 7.3% of reviews
Lack of a user-friendly interface
security features · 0.7% of reviews
Perceived lack of security features
email tracking · 6.7% of reviews
Issues with tracking emails
bulk delete option · 1.3% of reviews
Request for bulk delete option
customizable layout
Request for customizable layout
crashes · 6.7% of reviews
App crashing issues
accessibility · 0.3% of reviews
Accessibility issues

Praised Features

reliability · 10.7% of reviews
Consistency and dependability of the app
email tracking · 2.3% of reviews
Feature for tracking email status

Feature Requests

bulk delete option · 2.0% of reviews
Ability to delete multiple emails at once
customizable layout
Ability to customize the app's layout

Bug Reports

bugs · 25.0% of reviews
General bugs affecting app functionality
ux · 27.0% of reviews
User interface and experience issues
email deletion · 10.0% of reviews
Issues with deleting emails
security · 6.7% of reviews
Security-related issues
customization · 2.3% of reviews
Lack of customization options
attachment issues · 2.3% of reviews
Problems with email attachments
email disappearance · 11.3% of reviews
Emails vanishing from the inbox
freezing · 9.3% of reviews
App freezing issues
login bugs · 7.7% of reviews
Specific login-related bugs
deletion bugs · 11.7% of reviews
Specific email deletion bugs
freezing bugs · 6.0% of reviews
Specific freezing bugs
user-friendly interface · 7.3% of reviews
Lack of a user-friendly interface
security features · 0.7% of reviews
Perceived lack of security features
email tracking · 6.7% of reviews
Issues with tracking emails
bulk delete option · 0.7% of reviews
Request for bulk delete option
customizable layout
Request for customizable layout
planner customization · 1.0% of reviews
Request for planner customization
crashes · 5.3% of reviews
App crashes
accessibility · 0.3% of reviews
Accessibility

Competitive Position

Yahoo Mail faces stiff competition from established players like Gmail and Outlook, particularly due to its reliability issues and frequent updates that often introduce new problems.