Google Maps — Reviews & Insights

Name: Google Maps
Rating: 3.22 (19401400 reviews)

Google LLC

★ 3.22 (19.4M) Maps And Navigation Android Free

Or ask: Compare Google Maps to its top alternatives What do Google Maps users complain about most? Is Google Maps still actively maintained? Best-rated Google Maps alternative right now?

Rating

3.22

19.4M ratings

Reviews/Month

7500

Trend: stable

Last Updated

Mar 6, 2026

Varies with device

Days Since Update

Active

Analysis Summary

Google Maps receives mixed reviews with common pain points revolving around navigation accuracy and recurring bugs. Users appreciate the real-time navigation and offline maps features, but frequent updates causing issues and interface problems lead to frustration. The app's freemium model with ads is generally well-received, though some users express dissatisfaction with certain updates. Competitive threats from apps like Waze and Here pose a medium-level risk to Google Maps' market position.

Rating Distribution

5★

54.0%

4★

7.6%

3★

5.7%

2★

5.0%

1★

27.7%

Pain Points

accuracy · 21.3% of reviews
Issues with the accuracy of directions and location data
update_issues · 16.3% of reviews
Problems with app updates causing functionality issues
navigation · 15.3% of reviews
Navigation issues like route changes and GPS signal loss
app crashes · 14.3% of reviews
The app crashing or freezing
interface_issues · 14.3% of reviews
UI/UX issues like button placement and map view

Praised Features

real-time navigation · 1.3% of reviews
Users appreciate the live traffic data and real-time GPS navigation
offline maps · 2.3% of reviews
Availability of maps without an internet connection.

Feature Requests

temporary business announcements · 0.3% of reviews
Users request the ability to see temporary business announcements

Bug Reports

GPS signal loss · 13.0% of reviews
Issues with GPS signal loss during navigation
app crashes · 10.0% of reviews
The app crashes unexpectedly.

Competitive Position

Google Maps maintains a strong market position due to its comprehensive features and widespread user base, but faces stiff competition from specialized apps like Waze and Apple Maps.