Google Maps — Reviews & Insights

Name: Google Maps
Rating: 4.68 (7185752 reviews)

Google

★ 4.68 (7.2M) Navigation iOS Free

Or ask: Compare Google Maps to its top alternatives What do Google Maps users complain about most? Is Google Maps still actively maintained? Best-rated Google Maps alternative right now?

⚠ Sentiment Storm (moderate) ⚡ Disruption Score: 51

Rating

4.68

7.2M ratings

Reviews/Month

652

Trend: declining

Last Updated

Feb 2, 2026

v26.05.1

Days Since Update

Aging

Analysis Summary

Google Maps receives mixed reviews, with users praising its live traffic updates and offline maps but criticizing navigation inaccuracies, performance issues, and CarPlay integration problems. The app's freemium model with ads is generally accepted, though some find it intrusive. Competitive pressures from Apple Maps and Waze are notable, but Google Maps' extensive coverage and integration with other services help maintain its market position.

Rating Distribution

5★

40.0%

4★

5.4%

3★

7.8%

2★

7.8%

1★

39.0%

Pain Points

navigation · 23.7% of reviews
Issues with route accuracy and navigation functionality.
user_interface · 21.3% of reviews
Difficulty in changing settings and addressing UI issues
performance · 14.0% of reviews
General performance issues like freezing and slow updates.
live_traffic_updates · 12.3% of reviews
Issues with the accuracy and timeliness of live traffic updates.
carplay_navigation_issue · 10.3% of reviews
Navigation issues when using with CarPlay.
music_interruption · 3.3% of reviews
Music playback interruptions during navigation.
auto_zoom_carplay · 1.7% of reviews
Auto-zoom feature issues in CarPlay

Praised Features

live_traffic_updates
Real-time traffic updates and route suggestions.
offline_maps · 1.0% of reviews
Availability of offline maps for areas with poor signal.
user_interface · 0.3% of reviews
Overall user interface and design.

Feature Requests

customizable_labels · 0.3% of reviews
Ability to customize labels for saved places.
screenshot_mode
Feature to take screenshots within the app.

Bug Reports

carplay_navigation_issue · 10.3% of reviews
Navigation issues when using with CarPlay.
auto_zoom_carplay · 1.7% of reviews
Auto-zoom feature issues in CarPlay
music_interruption · 3.3% of reviews
Music playback interruptions during navigation.

Competitive Position

Google Maps maintains a strong market position due to its extensive coverage and integration with other Google services, but faces stiff competition from Apple Maps and Waze.