OZON: товары, одежда, билеты — Reviews & Insights

Name: OZON: товары, одежда, билеты
Rating: 3.71 (6002467 reviews)

Internet Solutions LLC

★ 3.71 (6M) Shopping Android Free

Or ask: Compare OZON: товары, одежда, билеты to its top alternatives What do OZON: товары, одежда, билеты users complain about most? Is OZON: товары, одежда, билеты still actively maintained? Best-rated OZON: товары, одежда, билеты alternative right now?

⚠ Sentiment Storm (severe)

Rating

3.71

6M ratings

Reviews/Month

Trend: declining

Last Updated

Mar 2, 2026

v19.7.0

Days Since Update

Active

Analysis Summary

Ozon is praised for its wide variety of products and fast delivery, but users frequently report issues with customer support, delivery delays, and app crashes. While the freemium model with ads is generally accepted, ongoing support problems are a major reason for user churn. The app faces medium risk due to these pain points and needs to improve its service to maintain its competitive edge.

Rating Distribution

5★

16.8%

4★

4.9%

3★

5.8%

2★

6.9%

1★

65.6%

Pain Points

support · 2.7% of reviews
Issues with customer support, including unresponsiveness and unhelpful chatbots.
delivery · 4.3% of reviews
Problems with delivery, including delays and cancellations.
app crashes · 1.7% of reviews
The app frequently crashes.
language settings · 0.3% of reviews
Issues with language settings and translations.
user interface · 0.7% of reviews
Problems with the app's interface.
product variety · 0.3% of reviews
Limited variety of products.
discounts
Perceived lack of competitive discounts.
search by order name · 0.3% of reviews
Difficulty searching by order name.
better filtering options · 0.3% of reviews
Request for improved filtering options.
fast delivery · 0.7% of reviews
Issues with promised fast delivery.
ads · 1.0% of reviews
Excessive and intrusive advertisements.

Praised Features

variety of products · 0.3% of reviews
High praise for the wide range of products.
fast delivery · 0.3% of reviews
Users appreciate the fast delivery service.
discounts · 0.3% of reviews
Users enjoy the frequent discounts.

Feature Requests

better filtering options · 0.3% of reviews
Request for improved filtering and sorting options.
search by order name · 0.3% of reviews
Request to search orders by order name.

Bug Reports

app crashes · 1.7% of reviews
The app frequently crashes.

Competitive Position

Ozon maintains a strong market position due to its extensive product variety and fast delivery, but faces competition from other local marketplaces that offer better customer support and fewer technical issues.