Internet Solutions LLC
Ozon is praised for its wide variety of products and fast delivery, but users frequently report issues with customer support, delivery delays, and app crashes. While the freemium model with ads is generally accepted, ongoing support problems are a major reason for user churn. The app faces medium risk due to these pain points and needs to improve its service to maintain its competitive edge.
Issues with customer support, including unresponsiveness and unhelpful chatbots.
Problems with delivery, including delays and cancellations.
The app frequently crashes.
Issues with language settings and translations.
Problems with the app's interface.
Limited variety of products.
Perceived lack of competitive discounts.
Difficulty searching by order name.
Request for improved filtering options.
Issues with promised fast delivery.
Excessive and intrusive advertisements.
High praise for the wide range of products.
Users appreciate the fast delivery service.
Users enjoy the frequent discounts.
Request for improved filtering and sorting options.
Request to search orders by order name.
The app frequently crashes.
Ozon maintains a strong market position due to its extensive product variety and fast delivery, but faces competition from other local marketplaces that offer better customer support and fewer technical issues.
See the best alternatives to OZON: товары, одежда, билеты, with pricing comparisons and feature breakdowns.
Browse Apps Like OZON: товары, одежда, билеты