PayPal - Pay, Send, Save — Reviews & Insights

Name: PayPal - Pay, Send, Save
Rating: 4.25 (3667425 reviews)

PayPal Mobile

★ 4.25 (3.7M) Finance Android Free

Or ask: Compare PayPal - Pay, Send, Save to its top alternatives What do PayPal - Pay, Send, Save users complain about most? Is PayPal - Pay, Send, Save still actively maintained? Best-rated PayPal - Pay, Send, Save alternative right now?

⚠ Sentiment Storm (mild)

Rating

4.25

3.7M ratings

Reviews/Month

3000

Trend: declining

Last Updated

Feb 22, 2026

v8.100.1

Days Since Update

Active

Analysis Summary

PayPal is generally well-regarded for its payment functionality and cryptocurrency support, but users frequently report account verification issues, customer service problems, and app crashes. Mixed sentiment around its freemium model and negative feedback on recent updates contribute to a medium risk level for the app's long-term viability.

Rating Distribution

5★

55.0%

4★

5.5%

3★

3.9%

2★

4.7%

1★

30.9%

Pain Points

account issues · 11.0% of reviews
Users report problems with account deactivation and lack of clear explanations.
customer service · 1.7% of reviews
Users express frustration with customer service responsiveness and problem resolution.
login issues · 7.0% of reviews
Users face difficulties logging into their accounts.
app crashes · 2.7% of reviews
Users report the app crashing frequently.
security · 3.7% of reviews
Users express concerns about security and unauthorized transactions.

Praised Features

payment functionality · 11.7% of reviews
Users appreciate the ease and reliability of the payment system.
cryptocurrency support · 4.0% of reviews
Users appreciate the ability to buy, sell, and hold cryptocurrencies.
rewards · 1.3% of reviews
Users appreciate the cash back and rewards offered by the app.

Feature Requests

availability in more countries · 2.3% of reviews
Users request the app's availability in additional countries.

Bug Reports

account verification issues · 6.7% of reviews
Users report difficulties in verifying their accounts.
login issues · 4.3% of reviews
Users face difficulties logging into their accounts.
app crashes · 2.7% of reviews
Users report the app crashing frequently.
camera issues during verification · 1.3% of reviews
Users report issues with the camera during account verification.

Competitive Position

PayPal maintains a strong market position due to its widespread acceptance and extensive feature set, but faces competition from newer, more user-friendly alternatives.