Venmo — Reviews & Insights

Name: Venmo
Rating: 4.85 (15465120 reviews)

Venmo

★ 4.85 (15.5M) Finance iOS Free

Or ask: Compare Venmo to its top alternatives What do Venmo users complain about most? Is Venmo still actively maintained? Best-rated Venmo alternative right now?

⚠ Sentiment Storm (moderate) ⚡ Disruption Score: 50

Rating

4.85

15.5M ratings

Reviews/Month

1071

Trend: declining

Last Updated

Jan 28, 2026

v26.1.0

Days Since Update

102

Aging

Analysis Summary

Venmo is praised for its ease of use and reliable money transfer features, but faces significant challenges with customer service, account issues, and app performance. Users frequently report poor support and app crashes, which threaten its user base and market position. Competitors like Cash App and Zelle offer better alternatives, putting Venmo at medium risk.

Rating Distribution

5★

11.0%

4★

2.8%

3★

4.0%

2★

10.2%

1★

72.0%

Pain Points

customer_service · 33.0% of reviews
Issues with getting help from Venmo's customer support team.
account_issues · 32.7% of reviews
Problems related to account functionality and security.
app_performance · 27.7% of reviews
Issues with the app's stability and responsiveness.
money_transfer · 26.0% of reviews
Problems with transferring money through the app.
ux_issues · 15.0% of reviews
User interface and experience problems.
crypto_trading · 2.0% of reviews
Issues related to buying and selling cryptocurrency.
notification_issues · 7.3% of reviews
Problems with unwanted notifications
Ease of use · 7.7% of reviews
Ease of using the app for transactions.
Rewards · 3.3% of reviews
Perceived value of rewards and cashback offers
UI glitches · 6.3% of reviews
Glitches and bugs in the user interface.
Venmo_card · 28.0% of reviews
Issues with the physical Venmo card
App crashes · 22.7% of reviews
Instances where the app crashes.
user_interface · 8.7% of reviews
General issues with the app's user interface.

Praised Features

money_transfer · 7.0% of reviews
Ease and reliability of money transfers
Ease of use · 8.3% of reviews
Overall user experience and simplicity
Rewards · 3.3% of reviews
Value of cashback and rewards programs

Feature Requests

Better customer support · 1.7% of reviews
Requests for improved customer support.
Yearly statements
Requests for yearly financial statements.

Bug Reports

App crashes · 22.7% of reviews
Instances where the app crashes.
UI glitches · 6.3% of reviews
Glitches and bugs in the user interface.

Competitive Position

Venmo faces strong competition from Cash App and Zelle, which offer more user-friendly experiences and better customer support. To maintain its market position, Venmo needs to address its customer service issues and improve app performance.