Prime Video — Reviews & Insights

Name: Prime Video
Rating: 4.18 (5183659 reviews)

Amazon Mobile LLC

★ 4.18 (5.2M) Entertainment Android Free

Or ask: Compare Prime Video to its top alternatives What do Prime Video users complain about most? Is Prime Video still actively maintained? Best-rated Prime Video alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 53

Rating

4.18

5.2M ratings

Reviews/Month

2143

Trend: declining

Last Updated

Mar 6, 2026

Varies with device

Days Since Update

Active

Analysis Summary

Prime Video receives mixed to negative feedback primarily due to excessive ads, technical issues, and content availability problems. Users are frustrated by intrusive ads, even within paid subscriptions, leading to high churn rates. While the content variety and live TV features are praised, the overall user experience is marred by these persistent issues, putting the app's long-term viability at risk.

Rating Distribution

5★

18.6%

4★

3.8%

3★

5.4%

2★

10.4%

1★

61.8%

Pain Points

ads · 25.0% of reviews
Excessive advertisements interrupting the viewing experience
performance · 13.3% of reviews
App freezing and crashing issues
content availability · 3.3% of reviews
Limited availability of movies and shows
technical issues · 17.3% of reviews
Problems with video playback and streaming quality
subtitle issues · 2.7% of reviews
Subtitles not syncing or disappearing
content selection · 2.3% of reviews
Limited selection of movies and TV shows
download capability · 1.7% of reviews
Issues with downloading content for offline viewing
ad-free experience · 19.7% of reviews
Expectations of an ad-free experience not met
app freezing · 9.7% of reviews
App freezing during playback
black screen · 2.3% of reviews
Screen goes black during playback

Praised Features

content variety · 0.7% of reviews
Wide range of movies and TV shows available
live TV and sports · 1.0% of reviews
Availability of live TV and sports programming
personalized experience
Customizable profiles and personalized recommendations

Feature Requests

subtitle customization · 1.7% of reviews
Ability to customize subtitle appearance and settings

Bug Reports

auto downloads · 0.7% of reviews
Automatic downloads consuming storage without consent
episode order · 0.3% of reviews
Episodes not playing in correct order

Competitive Position

Prime Video faces stiff competition from established streaming services like Netflix and Hulu, which often receive more favorable comparisons in terms of content variety, ad-free experience, and overall user experience.