Amazon Prime Video — Reviews & Insights
AMZN Mobile LLC
Analysis Summary
Amazon Prime Video receives mixed to negative feedback primarily due to frequent ads, technical glitches, and poor user experience. Users are frustrated with the subscription model and the need to pay extra for an ad-free experience. While the content library is praised, the app's issues lead to concerns about its long-term viability and competitive edge.
Rating Distribution
Pain Points
-
ads
· 36.3% of reviews
Excessive advertisements interrupting content
-
bugs
· 26.0% of reviews
Application crashes and glitches
-
ux
· 19.7% of reviews
User experience issues
-
offline viewing
· 4.3% of reviews
Issues with downloading content for offline viewing
-
app crashes
· 7.3% of reviews
Application unexpectedly crashes
-
download issues
· 2.3% of reviews
Problems with downloading videos
-
content availability
· 3.3% of reviews
Limited availability of desired content
-
skip ad option
· 29.3% of reviews
Lack of an option to skip ads
Praised Features
-
content library
Extensive selection of movies and TV shows
-
movies
· 0.7% of reviews
High-quality movies
Feature Requests
-
ad-free option
· 10.0% of reviews
Option to watch without ads
-
better customer service
· 0.3% of reviews
Improved customer support
Bug Reports
-
login issues
· 5.0% of reviews
Problems with logging into the app
-
freezing and crashing
· 4.3% of reviews
Application freezing and crashing
-
ads
· 31.0% of reviews
Advertisements disrupting the experience
Competitive Position
Amazon Prime Video faces stiff competition from established streaming services like Netflix and Walmart+ due to issues with ads, content availability, and user experience.
Similar Apps
Looking for Alternatives?
See the best alternatives to Amazon Prime Video, with pricing comparisons and feature breakdowns.
Browse Apps Like Amazon Prime Video