Snapchat — Reviews & Insights

Name: Snapchat
Rating: 4.50 (5770135 reviews)

Snap, Inc.

★ 4.50 (5.8M) Photo & Video iOS Free

Or ask: Compare Snapchat to its top alternatives What do Snapchat users complain about most? Is Snapchat still actively maintained? Best-rated Snapchat alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 59

Rating

4.50

5.8M ratings

Reviews/Month

1364

Trend: declining

Last Updated

Feb 6, 2026

v13.78.1.0

Days Since Update

Aging

Analysis Summary

Snapchat faces significant user dissatisfaction due to the introduction of charges for memory storage, leading to negative reviews and potential churn. Users also report frequent bugs and account bans, along with poor customer support. Despite this, Snapchat’s unique features and large user base maintain its competitive edge in the social media market.

Rating Distribution

5★

34.2%

4★

7.8%

3★

4.4%

2★

7.2%

1★

46.4%

Pain Points

pricing · 29.3% of reviews
Users are unhappy about the introduction of charges for memory storage.
memory storage · 33.3% of reviews
Users are frustrated with the lack of free storage and the need to pay for additional space.
account issues · 30.3% of reviews
Users report frequent account bans and difficulties with account recovery.
bugs · 20.7% of reviews
Users report various bugs affecting the app's functionality.
ux · 25.3% of reviews
Users report issues with the user experience, including glitches and bugs.
communication · 38.0% of reviews
Users express dissatisfaction with the messaging features.
ads in messages · 18.7% of reviews
Users are frustrated by ads appearing in the messaging section.
overall experience · 33.3% of reviews
General dissatisfaction with the app’s overall experience.
banning · 31.7% of reviews
Users report being unfairly banned from the app.
streaks · 28.3% of reviews
Users are frustrated with the streaks feature.
keyboard issues · 32.7% of reviews
Users report issues with the keyboard in the app.
app crashes · 35.3% of reviews
Users report the app crashing frequently.
memory backup · 31.3% of reviews
Users are frustrated with the lack of easy memory backup options.
support · 30.3% of reviews
Users are dissatisfied with Snapchat’s customer support.
filters and lenses · 33.0% of reviews
Users are frustrated with the availability and quality of filters and lenses.
messaging · 33.0% of reviews
Users are dissatisfied with Snapchat’s messaging features.
stories · 31.3% of reviews
Users are frustrated with Snapchat’s stories feature.
screenshot notifications · 30.7% of reviews
Users are concerned about being notified when screenshots are taken.
more storage options · 29.3% of reviews
Users request additional storage options.
better support · 33.3% of reviews
Users request better customer support.
account bans · 31.3% of reviews
Users report being banned from the app.
password reset options · 33.0% of reviews
Users request more options for password reset.
remove followers · 33.0% of reviews
Users request the ability to remove followers.
pausing stories · 34.0% of reviews
Users request the ability to pause stories.
filter and game search · 34.0% of reviews
Users request better search for filters and games.
camera issues · 34.0% of reviews
Users report issues with the camera.

Praised Features

overall experience · 24.0% of reviews
Users appreciate the overall experience Snapchat provides.
filters and lenses · 24.7% of reviews
Users enjoy the filters and lenses available on Snapchat.

Feature Requests

more storage options · 28.0% of reviews
Users are requesting more storage options for free.
better support · 31.0% of reviews
Users are requesting better customer support.

Bug Reports

bugs · 29.0% of reviews
Users report various bugs affecting the app’s functionality.
app crashes · 35.3% of reviews
Users report the app crashing frequently.

Competitive Position

Snapchat maintains a strong market position due to its unique features and large user base, but faces competition from other social media platforms like Instagram.