Messenger — Reviews & Insights

Name: Messenger
Rating: 4.66 (12335545 reviews)

Meta Platforms, Inc.

★ 4.66 (12.3M) Social Networking iOS Free

Or ask: Compare Messenger to its top alternatives What do Messenger users complain about most? Is Messenger still actively maintained? Best-rated Messenger alternative right now?

⚠ Sentiment Storm (mild)

Rating

4.66

12.3M ratings

Reviews/Month

1154

Trend: declining

Last Updated

Feb 3, 2026

v547.0.0

Days Since Update

Aging

Analysis Summary

Messenger is highly praised for its communication features and ease of use, but users express concerns about frequent bugs, privacy issues, and excessive ads. While the app's freemium model is generally accepted, competitive pressures and user churn risks highlight the need for continuous improvement and innovation.

Rating Distribution

5★

59.4%

4★

4.6%

3★

6.8%

2★

5.4%

1★

23.8%

Pain Points

notification issues · 7.0% of reviews
Users report issues with ringtones, notifications, and alert frequency.
bugs · 8.0% of reviews
Users report bugs related to app functionality and updates.
login issues · 7.3% of reviews
Users report difficulties with logging into the app.
message delivery · 8.0% of reviews
Users report issues with message delivery and app freezing.
video chat · 2.7% of reviews
Users report issues with video chat functionality.
app freezing · 4.3% of reviews
Users report the app freezing during use.
communication · 3.0% of reviews
Issues with call quality and connectivity
more customization options · 0.3% of reviews
Requests for additional app settings
community building · 0.7% of reviews
Issues with community features
improved security features · 0.3% of reviews
Requests for better security
message editing
Issues with message editing
privacy · 0.3% of reviews
Concerns about data security

Praised Features

communication · 14.7% of reviews
Users appreciate the app's communication capabilities.
video chat · 7.7% of reviews
Users praise the video chat feature.
community building · 3.7% of reviews
Users appreciate the community building features.
improved security features · 0.7% of reviews
Users appreciate the improved security features.

Feature Requests

more customization options
Users request more customization options for the app.

Bug Reports

bugs · 7.3% of reviews
Users report various bugs in the app.
notification issues · 7.0% of reviews
Users report issues with notifications.
app freezing · 4.3% of reviews
Users report the app freezing during use.
login issues · 2.0% of reviews
Difficulties with signing in
message delivery · 6.3% of reviews
Delays or failures in message sending

Competitive Position

Messenger holds a strong position in the social networking market due to its extensive features and widespread user base. However, it faces competition from other messaging apps like WhatsApp and Telegram.