Chick-fil-A — Reviews & Insights

Name: Chick-fil-A
Rating: 4.93 (4006903 reviews)

Chick-fil-A, Inc.

★ 4.93 (4M) Food & Drink iOS Free

Or ask: Compare Chick-fil-A to its top alternatives What do Chick-fil-A users complain about most? Is Chick-fil-A still actively maintained? Best-rated Chick-fil-A alternative right now?

⚠ Sentiment Storm (mild)

Rating

4.93

4M ratings

Reviews/Month

224

Trend: declining

Last Updated

Jan 29, 2026

v2026.2.0

Days Since Update

100

Aging

Analysis Summary

Chick-fil-A's app is highly praised for its ordering and rewards features, but users report occasional technical issues and pricing discrepancies. The primary reason for churn appears to be dissatisfaction with pricing and delivery fees. The app's freemium model is viewed mixedly, and there is a medium level of risk due to technical and service-related complaints.

Rating Distribution

5★

70.2%

4★

4.8%

3★

3.4%

2★

2.0%

1★

19.6%

Pain Points

ux · 7.7% of reviews
Issues with user experience and interface
bugs · 9.7% of reviews
Technical issues and glitches
ordering · 11.7% of reviews
Issues with placing and managing orders
service · 3.0% of reviews
Customer service and support issues
rewards system · 3.3% of reviews
Issues with the rewards program
ordering issues · 11.0% of reviews
Problems specifically with the ordering process
pricing discrepancies · 0.3% of reviews
Price differences between app and restaurant
app crashes · 4.7% of reviews
Application crashes and freezes
login issues · 2.7% of reviews
Problems with logging into the app
food quality · 0.3% of reviews
Issues with the quality and freshness of food

Praised Features

ordering · 7.7% of reviews
Ease and convenience of placing orders through the app
service · 15.7% of reviews
Quality and friendliness of the service
food quality · 20.0% of reviews
Quality and taste of the food
rewards system · 5.7% of reviews
Rewards program and benefits

Feature Requests

more menu options
Addition of more food items to the menu
larger drink options
Availability of larger drink sizes

Bug Reports

notifications · 0.7% of reviews
Issues with app notifications

Competitive Position

The Chick-fil-A app maintains a strong market position due to its well-regarded food quality and loyal customer base, but faces competition from other fast-food apps that offer more seamless ordering experiences.