Starbucks — Reviews & Insights

Name: Starbucks
Rating: 4.89 (7862132 reviews)

Starbucks Coffee Company

★ 4.89 (7.9M) Food & Drink iOS Free

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Rating

4.89

7.9M ratings

Reviews/Month

600

Trend: declining

Last Updated

Feb 2, 2026

v6.115

Days Since Update

Aging

Analysis Summary

The Starbucks app receives overwhelmingly positive feedback for its ease of use, ordering ahead feature, and rewards program. While some users report occasional issues with app crashes and ordering, the majority find the app highly convenient and satisfying. The app's freemium model is well-received, and there is low risk of platform failure based on current reviews.

Rating Distribution

5★

66.4%

4★

9.8%

3★

6.4%

2★

2.4%

1★

15.0%

Pain Points

functionality · 9.7% of reviews
Issues with app functionality, including ordering and payment processes.
ordering issues · 7.0% of reviews
Problems with order accuracy and customization
service · 0.7% of reviews
Service-related complaints
ux · 6.0% of reviews
User experience issues such as app navigation and design.
ordering ahead · 5.7% of reviews
Issues with customizing and ordering drinks ahead of time.
app crashes · 4.3% of reviews
Instances where the app crashes or fails to function properly.
payment issues · 4.3% of reviews
Problems with payment methods and transactions.
rewards · 3.3% of reviews
Issues with the rewards program.

Praised Features

ordering ahead · 18.3% of reviews
Ease and convenience of ordering drinks ahead of time.
rewards · 3.7% of reviews
Starbucks Rewards program and its benefits.
ux · 26.0% of reviews
User experience and interface design.
service · 15.0% of reviews
Customer service and store experience.

Feature Requests

dark mode · 0.3% of reviews
Request for a dark mode option
more sugar-free options · 0.7% of reviews
Request for more sugar-free drink options.

Bug Reports

app crashes · 4.3% of reviews
Instances where the app crashes or fails to function properly.

Competitive Position

Starbucks maintains a strong market position due to its brand recognition and extensive rewards program, but faces competition from other coffee chains offering similar services.