Sam's Club Shopping & Delivery — Reviews & Insights
Sam’s Club
Analysis Summary
The Sam’s Club Shopping & Delivery app receives generally positive feedback for its competitive pricing and membership benefits, but users report frequent issues with app crashes, payment processing, and delivery services. There is a notable concern regarding membership pricing, which is a primary reason for user churn. The app’s freemium model is viewed mixedly by users.
Rating Distribution
Pain Points
-
ux
· 7.3% of reviews
User interface and experience issues
-
checkout errors
· 11.3% of reviews
Issues with incorrect or missing checkout information
-
delivery
· 8.3% of reviews
Delivery issues and inaccuracies
-
pricing
· 5.0% of reviews
Concerns about pricing and value
-
scan and go
· 5.0% of reviews
Issues with the Scan & Go feature
-
membership benefits
· 5.0% of reviews
Issues with membership benefits
-
pickup and delivery
· 8.3% of reviews
Issues with pickup and delivery services
-
App crashes
· 6.3% of reviews
Application crashes and freezes
-
Payment issues
· 5.0% of reviews
Problems with payment processing
-
checkout
· 8.3% of reviews
Checkout process issues
-
Receipt details
· 1.0% of reviews
Issues with receipt information
-
Shipping options
· 6.3% of reviews
Concerns about shipping options
-
Shipping to specific locations
· 4.3% of reviews
Shipping to specific locations issues
-
Verification code delays
· 1.0% of reviews
Delays with verification codes
-
Shipping restrictions
· 5.0% of reviews
Restrictions on shipping
-
Credit card issues
· 2.0% of reviews
Credit card processing issues
Praised Features
-
ux
· 13.7% of reviews
User interface and experience
-
checkout
· 3.7% of reviews
Checkout process
-
delivery
· 6.0% of reviews
Delivery service
-
pricing
· 3.0% of reviews
Pricing
-
membership benefits
· 0.7% of reviews
Membership benefits
-
pickup and delivery
· 7.0% of reviews
Pickup and delivery services
-
Receipt details
Receipt details
-
Shipping options
· 1.3% of reviews
Shipping options
-
Shipping to specific locations
· 1.3% of reviews
Shipping to specific locations
-
Verification code delays
· 0.3% of reviews
Verification code delays
-
Shipping restrictions
· 0.3% of reviews
Shipping restrictions
-
Credit card issues
· 0.3% of reviews
Credit card processing
Feature Requests
-
Add more organic products
· 0.3% of reviews
Request for more organic product options
-
Add less fees
· 0.3% of reviews
Request for reducing fees
-
Add beer ordering
Request for beer ordering feature
Bug Reports
-
App crashes
· 6.7% of reviews
Application crashes
-
Payment issues
· 5.0% of reviews
Problems with payment processing
-
Delivery issues
· 7.0% of reviews
Delivery service problems
-
Pricing issues
· 4.0% of reviews
Pricing discrepancies
-
Scan and Go issues
· 4.0% of reviews
Problems with Scan & Go feature
-
Membership perks
· 4.7% of reviews
Issues with membership perks
-
Pickup and delivery issues
· 9.0% of reviews
Pickup and delivery service problems
-
UX issues
· 9.0% of reviews
User interface and experience problems
-
Checkout issues
· 12.0% of reviews
Checkout process problems
Competitive Position
Sam’s Club maintains a strong competitive position due to its competitive pricing, extensive product range, and convenient features like Scan & Go and curbside pickup. However, it faces challenges from competitors like Costco in terms of pricing and service.
