DoorDash: Food, Grocery, More — Reviews & Insights

Name: DoorDash: Food, Grocery, More
Rating: 4.66 (5886433 reviews)

DoorDash

★ 4.66 (5.9M) Food And Drink Android Free

Or ask: Compare DoorDash: Food, Grocery, More to its top alternatives What do DoorDash: Food, Grocery, More users complain about most? Is DoorDash: Food, Grocery, More still actively maintained? Best-rated DoorDash: Food, Grocery, More alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 52

Rating

4.66

5.9M ratings

Reviews/Month

1765

Trend: declining

Last Updated

Mar 2, 2026

v15.265.1

Days Since Update

Active

Analysis Summary

DoorDash receives mixed reviews with significant pain points related to pricing, delivery accuracy, and app functionality. Users often cite high fees and slow delivery times as major issues, leading to negative sentiment and potential churn. While some users praise the app's delivery speed and variety, the overall user experience is marred by frequent app crashes and poor customer service. The app's freemium model contributes to negative pricing sentiment, and users frequently mention competitors like Uber Eats favorably. To maintain its market position, DoorDash must address these critical issues.

Rating Distribution

5★

16.8%

4★

3.7%

3★

5.5%

2★

9.4%

1★

64.6%

Pain Points

pricing · 8.7% of reviews
Users are concerned about the cost of services and hidden fees.
delivery · 20.3% of reviews
Issues with delivery times and accuracy.
app_functionality · 11.7% of reviews
Problems with the app's performance and usability.
customer_service · 4.3% of reviews
Negative experiences with customer support.
delivery_speed · 10.7% of reviews
Slow delivery times.
delivery_accuracy · 15.7% of reviews
Incorrect or missing items in orders
driver_reviews · 15.7% of reviews
Negative experiences with delivery drivers.
payment_processing · 3.3% of reviews
Issues with payment methods and processing.
delivery_service · 11.0% of reviews
General dissatisfaction with delivery service.
dashpass · 5.3% of reviews
Concerns about Dashpass membership benefits.
variety · 0.7% of reviews
Limited selection of restaurants and stores.
tracking_mileage · 2.7% of reviews
Issues with tracking the mileage of deliveries.
customization_options · 0.3% of reviews
Lack of customization options in the app.
app_crashes · 8.7% of reviews
The app crashes frequently.
ease_of_use · 6.7% of reviews
Difficulty in using the app easily.
ux_sentiment · 6.3% of reviews
User experience sentiment.
pricing_sentiment · 7.3% of reviews
User sentiment about pricing.
update_sentiment · 6.7% of reviews
User sentiment towards app updates

Praised Features

delivery_speed · 3.3% of reviews
Fast delivery times.
variety · 0.7% of reviews
Wide selection of restaurants and stores
app_functionality · 4.7% of reviews
Smooth and functional app.
customer_service · 2.0% of reviews
Helpful customer support
dashpass · 3.3% of reviews
Benefits of Dashpass membership.

Feature Requests

tracking_mileage · 1.7% of reviews
Request for tracking mileage of deliveries.
customization_options
Request for more customization options.

Bug Reports

app_crashes · 8.7% of reviews
The app crashes frequently.
payment_processing · 3.3% of reviews
Issues with payment methods and processing.

Competitive Position

DoorDash holds a strong market position but faces stiff competition from Uber Eats and other delivery services. It needs to address pricing and service issues to maintain its competitive edge.