DoorDash: Food, Grocery, More — Reviews & Insights

Name: DoorDash: Food, Grocery, More
Rating: 4.77 (22094383 reviews)

DoorDash, Inc.

★ 4.77 (22.1M) Food & Drink iOS Free

Or ask: Compare DoorDash: Food, Grocery, More to its top alternatives What do DoorDash: Food, Grocery, More users complain about most? Is DoorDash: Food, Grocery, More still actively maintained? Best-rated DoorDash: Food, Grocery, More alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 58

Rating

4.77

22.1M ratings

Reviews/Month

2500

Trend: declining

Last Updated

Feb 2, 2026

v8.4.0

Days Since Update

Aging

Analysis Summary

DoorDash is praised for its wide variety of options and convenience, but users frequently report issues with delivery accuracy, high fees, and poor customer support. These pain points, along with app crashes and payment processing problems, contribute to a mixed user sentiment and potential churn, especially due to pricing concerns. The company faces medium risk due to these issues and competition from other delivery services.

Rating Distribution

5★

35.2%

4★

4.2%

3★

6.8%

2★

9.0%

1★

44.8%

Pain Points

delivery_issues · 24.3% of reviews
Issues with delivery times, routes, and order accuracy
pricing · 10.3% of reviews
Concerns about high fees and pricing.
customer_support · 8.3% of reviews
Issues with customer service responsiveness and resolution
app_functionality · 7.3% of reviews
Issues with app performance and crashes
food_quality · 5.3% of reviews
Concerns about the quality and temperature of delivered food
DashPass · 10.0% of reviews
Perceived value and issues with DashPass membership.
variety_of_options · 1.0% of reviews
Limited selection of restaurants and options
user_interface · 3.3% of reviews
Issues with the app’s interface and navigation
better_delivery_tracking
Requests for improved delivery tracking
payment_issues · 2.3% of reviews
Problems with payment processing.
custom_instructions · 10.7% of reviews
Issues with handling custom delivery instructions.
app_crashes · 6.7% of reviews
App crashes and instability.
delivery_speed · 6.3% of reviews
Concerns about delivery speed.

Praised Features

variety · 8.0% of reviews
Wide range of restaurants and options available
convenience · 12.7% of reviews
Convenience of ordering food online
food_quality · 5.3% of reviews
Quality of the delivered food

Feature Requests

better_support
Requests for improved customer support
refund_policy
Requests for a clearer refund policy

Bug Reports

app_crashes · 6.3% of reviews
App crashes and instability.
payment_processing · 0.3% of reviews
Problems with payment processing

Competitive Position

DoorDash maintains a strong market position due to its wide variety of restaurants and convenience, but faces competition from other delivery services that offer better pricing and service.