foodpanda: food & groceries — Reviews & Insights

Name: foodpanda: food & groceries
Rating: 4.08 (3567391 reviews)

Foodpanda GmbH a subsidiary of Delivery Hero SE

★ 4.08 (3.6M) Food And Drink Android Free

Or ask: Compare foodpanda: food & groceries to its top alternatives What do foodpanda: food & groceries users complain about most? Is foodpanda: food & groceries still actively maintained? Best-rated foodpanda: food & groceries alternative right now?

⚠ Sentiment Storm (severe)

Rating

4.08

3.6M ratings

Reviews/Month

1304

Trend: declining

Last Updated

Mar 6, 2026

v26.8.0

Days Since Update

Active

Analysis Summary

Foodpanda has a wide variety of restaurant options and generally fast delivery, but users frequently report delivery delays, poor customer service, and payment issues. While some users appreciate the app's promotions and ease of ordering, others are frustrated with its shortcomings, leading to mixed overall sentiment and a medium risk level for the platform.

Rating Distribution

5★

21.3%

4★

2.2%

3★

2.6%

2★

5.9%

1★

68.0%

Pain Points

customer_service · 6.7% of reviews
Issues related to the responsiveness and effectiveness of customer service.
delivery · 17.7% of reviews
Problems with the delivery process including delays and incorrect orders.
payment_issues · 10.0% of reviews
Problems related to payment processing and refunds.
delivery_speed · 16.3% of reviews
Complaints about the speed of delivery.
cancellation_option · 8.7% of reviews
Lack of an easy cancellation option for orders.
rider_tracking · 4.0% of reviews
Issues with tracking the delivery rider.
duplicate_orders · 6.3% of reviews
Problems with duplicate or incorrect orders
payment_method_glitches · 7.0% of reviews
Problems with payment methods not working.
variety_of_food
Complaints about the variety of food options.
app_crashes · 8.0% of reviews
Instances where the app crashes.
ease_of_ordering · 11.3% of reviews
Difficulty in placing orders through the app.
variety_of_restaurants
Complaints about the variety of restaurants available.
dine_in_option · 1.3% of reviews
Lack of dine-in option.
promotions · 2.7% of reviews
Issues with app promotions and discounts.

Praised Features

variety_of_restaurants · 0.7% of reviews
High variety of restaurants available for ordering.
delivery_speed · 2.0% of reviews
Fast and reliable delivery service.
promotions
Attractive promotions and discounts.
ease_of_ordering · 1.0% of reviews
Simple and user-friendly ordering process

Feature Requests

dine_in_option · 0.7% of reviews
Option to order for dine-in.
rider_tracking · 1.0% of reviews
Real-time tracking of delivery riders

Bug Reports

app_crashes · 6.7% of reviews
Application crashes and instability

Competitive Position

Foodpanda holds a strong market position in several Asian markets but faces stiff competition from other established food delivery services. While praised for its wide restaurant selection, it struggles with delivery speed and customer service, which are critical factors in user retention.