My Verizon — Reviews & Insights

Name: My Verizon
Rating: 4.66 (5488255 reviews)

Verizon Wireless

★ 4.66 (5.5M) Utilities iOS Free

Or ask: Compare My Verizon to its top alternatives What do My Verizon users complain about most? Is My Verizon still actively maintained? Best-rated My Verizon alternative right now?

⚠ Sentiment Storm (moderate) ⚡ Disruption Score: 52

Rating

4.66

5.5M ratings

Reviews/Month

153

Trend: declining

Last Updated

Feb 2, 2026

v21.5.0

Days Since Update

Aging

Analysis Summary

The My Verizon app receives mixed reviews, with users praising the customer service and overall service quality but criticizing persistent bugs, poor performance, and high pricing. Users frequently mention issues with login, notifications, and account management. There is a notable negative sentiment towards recent updates, which have introduced several bugs and performance issues.

Rating Distribution

5★

46.8%

4★

5.0%

3★

4.4%

2★

6.4%

1★

37.4%

Pain Points

bugs · 17.7% of reviews
Issues with app functionality
performance · 14.0% of reviews
Slow loading times and unresponsiveness
notification_issues · 3.7% of reviews
Persistent notification problems
service_quality · 16.3% of reviews
Poor customer service and support
bill_management · 4.3% of reviews
Billing inaccuracies and issues
customization_options · 0.3% of reviews
Limited customization features
ease_of_use · 8.3% of reviews
Difficulty navigating the app
payment_issues · 2.7% of reviews
Problems with making payments
account_management · 3.7% of reviews
Account management difficulties
crashes · 7.3% of reviews
App crashes frequently
login_issues · 6.0% of reviews
Difficulties with account access

Praised Features

customer_service · 10.0% of reviews
High-quality customer support
service_quality · 22.0% of reviews
Overall service quality
bill_management · 4.3% of reviews
Easy bill management
customization_options · 1.3% of reviews
Customizable shortcuts
ease_of_use · 9.7% of reviews
User-friendly interface
support · 0.3% of reviews
Technical support

Feature Requests

dark_mode · 0.3% of reviews
Request for dark mode
voicemail_management · 1.0% of reviews
Request for better voicemail management

Bug Reports

login_loop · 5.3% of reviews
Continuous login issues
notification_bug · 3.7% of reviews
Persistent notification issues
connection_error · 6.7% of reviews
Persistent connection errors

Competitive Position

Verizon maintains a strong market position due to reliable service and extensive network coverage, but faces competition from T-Mobile and AT&T on pricing and customer service.