Zillow Real Estate & Rentals — Reviews & Insights
Zillow.com
Analysis Summary
Zillow Real Estate & Rentals app receives mixed reviews, with users praising its virtual staging and local agent support but criticizing its frequent bugs, poor user interface, and forced AI features. The app's freemium model is viewed mixedly, and users express a medium level of risk regarding its long-term viability due to ongoing technical issues and competition from simpler alternatives.
Rating Distribution
Pain Points
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functionality
· 34.0% of reviews
Issues with app performance and features
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user interface
· 20.7% of reviews
Problems with the app's design and navigation
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real estate tools
· 25.0% of reviews
Concerns about the accuracy and utility of real estate tools
Praised Features
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Virtual staging
Users appreciate the ability to visualize rooms with virtual staging
-
BuyAbility score
Users appreciate the home-buying budget estimate
-
Local agent support
· 1.3% of reviews
Users value the support from local real estate agents
-
Virtual leasing assistant
· 1.0% of reviews
Users appreciate the virtual assistant for rental inquiries
-
Neighborhood details
Information about local amenities and school districts
Feature Requests
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Dark mode
· 0.3% of reviews
Users request a dark mode for the app
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Filter by open houses
· 2.7% of reviews
Option to filter listings by open houses
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Acreage display
· 0.3% of reviews
Users request an option to display property acreage
Bug Reports
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App crashes
· 12.0% of reviews
Users report frequent app crashes
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Login issues
· 3.3% of reviews
Users report problems logging into the app
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Notification issues
· 2.3% of reviews
Users report problems with app notifications
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Broken saved searches
· 9.0% of reviews
Users report issues with saved search functionality
-
Broken 3D tours
· 1.7% of reviews
3D tour functionality not working
Competitive Position
Zillow maintains a strong market position due to its comprehensive real estate tools and local agent support, but faces competition from apps offering simpler and more user-friendly interfaces.
