United Airlines — Reviews & Insights

Name: United Airlines
Rating: 4.78 (7952196 reviews)

United Airlines

★ 4.78 (8M) Travel iOS Free

Or ask: Compare United Airlines to its top alternatives What do United Airlines users complain about most? Is United Airlines still actively maintained? Best-rated United Airlines alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 62

Rating

4.78

8M ratings

Reviews/Month

441

Trend: declining

Last Updated

Jan 31, 2026

v4.2.65

Days Since Update

Aging

Analysis Summary

Users have mixed feelings about the United Airlines app, with significant criticism regarding usability issues, frequent crashes, and perceived high costs. While some users praise the ease of use and check-in process, others express frustration with hidden fees and poor customer service. The app’s viability is threatened by its technical problems and competitive disadvantages.

Rating Distribution

5★

34.0%

4★

4.0%

3★

8.2%

2★

10.6%

1★

43.2%

Pain Points

ux · 17.7% of reviews
User interface and experience issues
bugs · 27.3% of reviews
Technical issues and malfunctions
pricing · 7.7% of reviews
Perceived high costs and extra charges
customer service · 1.3% of reviews
Poor customer service experience
app crashes · 20.7% of reviews
Application crashes and freezes
check-in process · 23.0% of reviews
Problems with the check-in feature
login issues · 7.7% of reviews
Problems with logging into the app
boarding pass · 4.3% of reviews
Issues with generating or accessing boarding passes
overall experience · 28.0% of reviews
General dissatisfaction with the app experience
app usability · 24.0% of reviews
Difficulty in using the app effectively
flight information · 9.0% of reviews
Inaccurate or delayed flight information
seat selection · 3.0% of reviews
Problems with selecting or changing seats
inflight services · 12.0% of reviews
Dissatisfaction with inflight amenities
passport scanning · 1.7% of reviews
Issues with passport verification
2048 game · 4.0% of reviews
Issues with the 2048 game feature

Praised Features

ease of use · 10.3% of reviews
Applause for the app's simplicity and functionality
customer service · 1.7% of reviews
Customer support responsiveness and helpfulness
check-in · 7.7% of reviews
Ease of checking in for flights
boarding pass · 5.7% of reviews
Satisfaction with the boarding pass feature
mileage plus · 2.3% of reviews
Positive feedback on the mileage program

Feature Requests

dark mode
Request for a dark mode feature

Bug Reports

app crashes · 20.7% of reviews
Reports of the app crashing
check-in process · 23.0% of reviews
Issues with the check-in process
date picker bug · 0.3% of reviews
Problems with the date picker functionality
passport scanning · 1.7% of reviews
Issues with passport verification
login issues · 8.0% of reviews
Problems with logging into the app

Competitive Position

United's app faces competition from other major airlines that offer more user-friendly interfaces and better pricing structures. The app's technical issues and high costs further weaken its competitive position.