Rakuten Viber Messenger — Reviews & Insights
Viber Media
Analysis Summary
Rakuten Viber Messenger is highly praised for its secure messaging, free calling, and group chat features, but faces challenges with user registration, occasional performance issues, and competition from other messaging apps. Users appreciate the app's privacy and security but find some aspects like ads and technical bugs frustrating.
Rating Distribution
Pain Points
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registration
· 6.0% of reviews
Issues with account registration and activation
-
performance
· 7.0% of reviews
App crashes and slow performance
-
notification issues
· 3.0% of reviews
Delayed or missing notifications
-
call disconnection
· 4.0% of reviews
Disconnections during calls
-
media file issues
· 1.0% of reviews
Problems with sending or receiving media files
Praised Features
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free calls
· 4.3% of reviews
Unlimited free calls between Viber users
-
end-to-end encryption
· 1.0% of reviews
Appreciation for secure, encrypted communication
-
group chats
· 1.0% of reviews
Ability to create and participate in group chats
Feature Requests
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privacy settings
Requests for improved privacy settings
-
full-size profile pictures
Option to display full-size profile pictures
-
video content
· 0.3% of reviews
Request for more video content options
Bug Reports
-
YouTube link issue
· 0.3% of reviews
Problems with embedding or sharing YouTube links
Competitive Position
Rakuten Viber Messenger holds a strong position in the free messaging app market due to its secure encryption and free calling features, but faces stiff competition from established players like WhatsApp and Telegram.
