Messenger — Reviews & Insights

Name: Messenger
Rating: 4.72 (111529065 reviews)

Meta Platforms, Inc.

★ 4.72 (111.5M) Social Android Free

Or ask: Compare Messenger to its top alternatives What do Messenger users complain about most? Is Messenger still actively maintained? Best-rated Messenger alternative right now?

⚠ Sentiment Storm (moderate)

Rating

4.72

111.5M ratings

Reviews/Month

15000

Trend: declining

Last Updated

Mar 3, 2026

Varies with device

Days Since Update

Active

Analysis Summary

Messenger is widely praised for its communication features and free messaging service, but users report occasional bugs and performance issues. While the app's freemium model is well-received, ongoing technical problems and competition from other messaging apps pose risks to its long-term viability.

Rating Distribution

5★

54.6%

4★

7.0%

3★

7.4%

2★

5.4%

1★

25.6%

Pain Points

bugs · 9.7% of reviews
Issues with message editing and delivery
performance · 6.7% of reviews
Slow loading times and general performance issues
installation issues · 1.7% of reviews
Problems installing or updating the app
communication · 2.3% of reviews
Difficulty in communication
chat functionality · 5.7% of reviews
Issues with chat features
crashes and login errors · 1.0% of reviews
Frequent crashes and login issues
message delivery · 4.0% of reviews
Delayed or failed message delivery
media sharing · 1.0% of reviews
Problems with sharing photos and videos

Praised Features

communication · 5.3% of reviews
Overall communication capabilities
call quality · 2.3% of reviews
High-quality voice and video calls
Meta AI
AI assistant features
free messaging · 2.3% of reviews
Cost-free messaging service
photo sharing
Photo sharing capabilities

Feature Requests

customizable themes
Request for customizable app themes
biometric security
Request for biometric login security

Bug Reports

bugs · 8.0% of reviews
General bugs affecting app functionality
installation bugs · 1.7% of reviews
Problems during app installation
media sharing · 7.0% of reviews
Issues with sharing media files
message delivery · 7.0% of reviews
Delayed or failed message delivery
crashes
App crashes

Competitive Position

Messenger maintains a strong market position due to its extensive feature set and integration with Facebook, though it faces competition from other messaging apps like WhatsApp and Signal.