Sonic
Users are largely dissatisfied with Sonic's app due to frequent crashes, login issues, and a poor user experience. The removal of half-price deals and changes to the rewards system have led to negative sentiment and increased churn. Competitors like McDonald's and Taco Bell are seen unfavorably due to better deals and app functionality.
User interface and experience issues
Problems during the checkout process
Issues related to payment processing
Problems with user authentication
Issues with exclusive offers and rewards
Technical glitches and bugs
Problems with default payment settings
Issues with menu layout and organization
Service-related issues
Lack of customization features
Issues with ordering in advance
The app crashes frequently
Problems with payment processing
Problems signing into the app
Users appreciate the ability to order ahead
Users appreciate the service
Users request tipping functionality
Users request additional menu options
The app crashes frequently
Problems with user authentication
Sonic's app faces competition from other fast-food chains that offer better deals and more user-friendly apps. The removal of half-price deals and poor app performance are significant drawbacks.