OpenTable — Reviews & Insights

Name: OpenTable
Rating: 4.92 (5349863 reviews)

OpenTable, Inc.

★ 4.92 (5.3M) Food & Drink iOS Free

Or ask: Compare OpenTable to its top alternatives What do OpenTable users complain about most? Is OpenTable still actively maintained? Best-rated OpenTable alternative right now?

Rating

4.92

5.3M ratings

Reviews/Month

155

Trend: declining

Last Updated

Feb 3, 2026

v26.7.1

Days Since Update

Aging

Analysis Summary

OpenTable is highly praised for its ease of making reservations and user-friendly interface, but faces challenges with app crashes, login issues, and dissatisfaction with the rewards system. Users are primarily leaving due to pricing concerns, and the app’s freemium model is viewed mixedly. While it maintains a strong competitive position, it faces medium risk due to competition and technical issues.

Rating Distribution

5★

77.4%

4★

3.6%

3★

4.2%

2★

3.0%

1★

11.8%

Pain Points

functionality · 19.3% of reviews
Issues with app functionality and reservation management
rewards system · 3.3% of reviews
Concerns regarding the rewards program
user interface · 4.0% of reviews
Difficulties navigating the app's interface
reservation management · 21.7% of reviews
Problems with managing reservations
login issues · 3.3% of reviews
Problems with logging into the app
app crashes · 4.3% of reviews
Instances of the app crashing
more restaurant options · 19.0% of reviews
Desire for more restaurant options
autofill support · 0.3% of reviews
Lack of autofill support
notifications · 0.7% of reviews
Issues with notifications

Praised Features

reservation ease · 47.3% of reviews
Ease of making reservations
user interface · 18.0% of reviews
App’s user interface
restaurant information · 33.3% of reviews
Information about restaurants
more restaurant options · 33.7% of reviews
Availability of more restaurant options
autofill support
Autofill support for user convenience

Feature Requests

more restaurant options · 17.3% of reviews
Request for more restaurant options
autofill support
Request for autofill support

Bug Reports

app crashes · 4.3% of reviews
Instances of the app crashing
login issues · 3.3% of reviews
Problems with logging into the app
reservation management · 21.7% of reviews
Problems with managing reservations
rewards system · 3.3% of reviews
Problems with the rewards system

Competitive Position

OpenTable maintains a strong market position due to its extensive restaurant listings and user-friendly interface, but faces competition from other reservation apps that offer better rewards and user experiences.