Zepto: Groceries in minutes — Reviews & Insights

Name: Zepto: Groceries in minutes
Rating: 4.67 (4438335 reviews)

Zepto Marketplace Private Limited

★ 4.67 (4.4M) Food And Drink Android Free

Or ask: Compare Zepto: Groceries in minutes to its top alternatives What do Zepto: Groceries in minutes users complain about most? Is Zepto: Groceries in minutes still actively maintained? Best-rated Zepto: Groceries in minutes alternative right now?

⚠ Sentiment Storm (severe)

Rating

4.67

4.4M ratings

Reviews/Month

5000

Trend: declining

Last Updated

Mar 5, 2026

v26.2.8

Days Since Update

Active

Analysis Summary

Zepto: Groceries in minutes has a strong overall rating but faces significant pain points related to delivery issues, customer support, and product quality. Users praise the quick delivery and product variety but request more payment options. The app's free-with-ads model is mixed in perception. Medium risk factors include delivery delays, poor support, and subpar product quality, which could impact its competitive edge.

Rating Distribution

5★

24.7%

4★

2.8%

3★

1.9%

2★

2.8%

1★

67.8%

Pain Points

delivery_issues · 14.0% of reviews
Issues with timely and accurate delivery of orders
customer_support · 4.7% of reviews
Problems with customer service and support
product_quality · 7.7% of reviews
Concerns about the quality and freshness of products
pricing_issues · 1.0% of reviews
Perceived issues with pricing and hidden costs
app_crashes · 5.7% of reviews
Instances where the app crashes.
delivery_tracking · 8.3% of reviews
Issues with tracking order status.
leave_at_doorstep
Delivery personnel leaving items at doorstep without confirmation.
quick_delivery · 12.7% of reviews
Contradictory feedback on delivery speed.
product_variety · 1.7% of reviews
Limited variety of products.
price_competitiveness · 1.0% of reviews
Concerns about pricing compared to competitors.
sort_option
Lack of sorting options for products.

Praised Features

quick_delivery · 7.3% of reviews
Fast delivery service.
product_variety · 2.0% of reviews
Wide range of products available.
price_competitiveness · 4.3% of reviews
Competitive pricing.

Feature Requests

cash_on_delivery · 0.3% of reviews
Request for cash on delivery option
third_party_upi_payment
Request for third-party UPI payment option

Bug Reports

app_crashes · 6.0% of reviews
Instances of the app crashing

Competitive Position

Zepto is positioned as a quick commerce app with a wide product variety and competitive pricing. However, it faces stiff competition from established players like Blinkit and BigBasket.