Instacart: Groceries & Food — Reviews & Insights

Name: Instacart: Groceries & Food
Rating: 4.82 (4559909 reviews)

Maplebear Inc

★ 4.82 (4.6M) Food & Drink iOS Free

Or ask: Compare Instacart: Groceries & Food to its top alternatives What do Instacart: Groceries & Food users complain about most? Is Instacart: Groceries & Food still actively maintained? Best-rated Instacart: Groceries & Food alternative right now?

⚠ Sentiment Storm (severe) ⚡ Disruption Score: 60

Rating

4.82

4.6M ratings

Reviews/Month

484

Trend: declining

Last Updated

Jan 29, 2026

v9.1.0

Days Since Update

100

Aging

Analysis Summary

Instacart is praised for its convenience and fast delivery but faces significant challenges with pricing complaints, service reliability, and app stability. Users are frustrated with high costs and hidden fees, and there are frequent issues with delivery accuracy and app crashes. Despite these issues, the app remains popular due to its ease of use and time-saving benefits.

Rating Distribution

5★

41.0%

4★

4.2%

3★

6.2%

2★

7.4%

1★

41.2%

Pain Points

pricing · 9.3% of reviews
Concerns about the cost of Instacart services, including fees and prices.
Service · 24.7% of reviews
Issues with the quality and reliability of the service.
ux · 10.0% of reviews
User experience issues with the app interface and functionality.
delivery · 16.3% of reviews
Problems with delivery times and accuracy.
shopper_communication · 6.7% of reviews
Issues with communication between users and shoppers.
delivery_speed · 13.3% of reviews
Concerns about the speed of delivery.
App crashes · 8.0% of reviews
Issues where the app crashes or becomes unresponsive
Login issues · 0.7% of reviews
Problems with logging into the app.
convenience · 7.3% of reviews
Issues related to the convenience of the service
product_variety · 2.0% of reviews
Concerns about the variety of products available
remove_from_list · 0.7% of reviews
Issues with removing items from the shopping list
priority_delivery · 6.0% of reviews
Issues with priority delivery service.
More discounts · 0.3% of reviews
Requests for more discounts or promotions
Better address verification · 0.7% of reviews
Requests for improved address verification

Praised Features

convenience · 21.7% of reviews
Users appreciate the ease and convenience of using the app
shopper_communication · 6.0% of reviews
Users appreciate the communication with shoppers
delivery_speed · 17.0% of reviews
Users appreciate the fast delivery service

Feature Requests

More discounts · 0.3% of reviews
Users request more discounts or promotions
Better address verification · 0.7% of reviews
Users request improved address verification

Bug Reports

App crashes · 8.0% of reviews
Issues where the app crashes or becomes unresponsive
Login issues · 0.7% of reviews
Problems with logging into the app.

Competitive Position

Instacart maintains a strong market position due to its extensive network of partner stores, but faces competition from other delivery services focusing on user experience and pricing.