Canvas by Instructure — Reviews & Insights
Instructure Inc.
Analysis Summary
Canvas by Instructure has a strong overall rating but faces significant user complaints about the to-do list and app freezing issues, which are critical pain points. While the app is free and praised for its organizational features, the negative sentiment towards recent updates and lack of timely support responses pose risks to its long-term viability.
Rating Distribution
Pain Points
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bugs
· 39.7% of reviews
Frequent application crashes and freezes
-
to-do list
· 38.0% of reviews
Issues with the to-do list functionality
-
performance
· 33.3% of reviews
Slow loading times and app performance issues
-
grades and notifications
· 26.3% of reviews
Issues with grade visibility and notifications
-
organization
· 30.3% of reviews
Difficulty in navigating and organizing course materials
-
customization
· 6.7% of reviews
Lack of customization options
-
freezing
· 26.3% of reviews
Application freezing during use
-
grades
· 16.7% of reviews
Grades not updating or displaying correctly
-
engagement
· 19.3% of reviews
Difficulty in engaging with course materials
-
learning
· 39.7% of reviews
Learning features not meeting expectations
-
undo button
· 3.7% of reviews
Lack of undo button in discussion posts
Praised Features
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to-do list
· 31.7% of reviews
Appreciation for the to-do list feature
-
organization
· 24.0% of reviews
Appreciation for the organization features
Feature Requests
-
customization
· 24.0% of reviews
Requests for more customization options
Bug Reports
-
freezing
· 25.3% of reviews
Application freezing during use
-
to-do list
· 38.3% of reviews
Issues with the to-do list functionality
-
performance
· 39.3% of reviews
Slow loading times and app performance issues
-
grades and notifications
· 26.3% of reviews
Issues with grade visibility and notifications
-
grades
· 16.7% of reviews
Grades not updating or displaying correctly
Competitive Position
Canvas by Instructure is a well-established player in the educational app market, but it faces ongoing challenges in maintaining user satisfaction due to persistent bugs and performance issues.
